Jumbo of Newport
Make the Journey Great!
APPLICATION. These conditions apply whether a contract has been made verbally, in writing or via the Internet. The hirer acts on behalf of all the passengers travelling on the vehicle(s). If the hirer is a company, group or partnership, an individual must be named as the responsible person. The hirer is FULLY RESPONSIBLE for the actions and decisions of all the passengers on board INCLUDING any additional costs incurred in performing the contract, whether or not they actually travel with the party. If the hirer is not going to travel with the party, a representative must be chosen in their place and the company informed prior to the hire taking place. The company and/or the driver will only accept instructions from the hirer or the nominated representative. Where a copy of these conditions have been given to the hirer at any time, or the hirer has been advised verbally of the significant terms, making the booking will be deemed to signify acceptance of them. When the hirer makes a booking before receiving these conditions and without being advised verbally of all the significant terms, the hirer may cancel the contract without liability to the operator within 24 hours of receiving these conditions. Otherwise the hirer will be deemed to accept these conditions. These terms and conditions are available on our website and also from our office on request.

2. QUOTATIONS. All quotations are given subject to the company having a suitable vehicle available at the time the quotation was accepted. Quotations are valid for 7 days unless otherwise stated in writing. All quotations are given on the basis of the direct route and on the information given by the hirer at the time of requesting the quotation. The route used will be determined by the company and/or the driver, unless a particular route has been specified by the hirer when requesting the quotation, in which case, it will be clearly shown on the confirmation and on the driver?s job sheet. Quotations are given for driver and vehicle only, any additional charges are the responsibility of the hirer, unless specifically confirmed in writing by the company. Any additional pick ups or drop offs, or any deviation from the original information given at the time of the quotation WILL incur extra charges. No extras are included in this price unless notified to us at the time of booking The drivers are given detailed job sheets for each hire and they will only act on the information given on these sheets, particularly the number & location of pick ups and drop offs. The company also notifies you the hirer, that extra charges WILL be levied against you in respect of unnecessary waiting time at the rates listed below.
Up to 12 Seater £20.00 per hour or part hour charged in 15 min increments.
Up to 16 Seater £30.00 per hour or part hour charged in 15 min increments.
Up to 24 Seater £40.00 per hour or part hour charged in 15 min increments.
33 Seater and above £60.00 per hour or part hour charged in 15 min increments.

3. PAYMENT. A 20% deposit of the hire amount (minimum £20) is payable when making the booking, with the balance due 7 days prior to the commencement of hire, unless the company has agreed to vary this condition. Any deposit requested must be paid BEFORE the booking will be accepted. Payment of the balance of the hire must be made in full before the start of the hire, unless otherwise agreed in writing by the company.

4. CANCELLATION BY HIRER. After the (Non-returnable) deposit/booking fee has been received, if the hirer wishes to cancel or amend any part of the agreement, the following scale of charges will apply in relation to the balance of the hire charge:
14 days or more beforehand - loss of deposit
8 - 14 days beforehand - 10% of hire
3 - 7 days beforehand - 25% of hire
1 - 2 days beforehand - 50% of hire
Cancellation of coach at departure point 100% of hire

5. CANCELLATION DUE TO INCLEMENT WEATHER. Will be charged as above, unless the management agrees otherwise.

6. CANCELLATION BY THE COMPANY. In the event of an emergency or an action by the hirer to vary the agreed conditions, the company may return all monies paid and without further liability cancel the contract.

7. BOND. A returnable bond may be required to safeguard the condition of the vehicle, and will be returned in full to the hirer at the end of the hire, providing no damage or excessive mess has been caused.

8. DAMAGE TO VEHICLES AND EXCESS CLEANING CHARGE. Damage can be defined as resulting from any wilful, malicious or accidental damage caused to the vehicle, by a member of a party or group travelling on one of the company?s vehicles. Any such damage that occurs will be the responsibility of the hirer. The hirer is the person, organization or body whose details appear on the original booking. The company will hold the hirer responsible for the cost of rectifying the damage and reserves the right to charge the hirer for the cost of such repairs. The company may require cash deposits or credit card details to be provided at the time of booking for the purpose of providing a guarantee of payment for damage caused to the vehicle during the duration of hire.
The excess cleaning charge is a minimum of £80.00 and will be made against the hirer to cover cleaning costs and loss of revenue whilst the vehicle is off the road being cleaned.

9. DRIVERS HOURS AND REST PERIODS. The driver?s hours of driving and rest are strictly controlled and the current regulations must be complied with. The company will agree the hours of operation and these MUST be strictly observed.

10. SEATING CAPACITY. The maximum number of passengers allowed on the coach is indicated on the vehicle. NO STANDING PASSENGERS ALLOWED. Drivers will not carry any extra passenger above and beyond the seating capacity of their particular vehicle.

11. ANIMALS. On a private hire, no animals (other than guide dogs and hearing dogs notified to the company in advance) may be carried on any vehicle without prior written agreement from the company.

12. VARIATION OF HIRE. If the vehicle is detained late by the hirer or used for a longer journey than that contracted for, the company will make an ADDITIONAL charge.

13. CONDUCT OF PASSENGERS.
PLEASE NOTE
We operate a strict no smoking policy on all our buses and coaches. The driver is responsible for the safety of the vehicle and all the passengers. Any passenger whose conduct is in breach of the statutory regulations will be removed upon the drivers? authority. The hirer will be responsible for all damages caused to the vehicle by passengers during the hiring and any excess cleaning charge(s).
Where the hire is to a sporting event, the hirer should be aware of legal requirements relating to alcohol, contained in the sporting events (control of alcohol) act 1995, and conditions of entry to race courses as laid down by the Race Course Association. The company will provide details of these restrictions on request.
With effect from Monday 18 September 2006, all passengers aged 14 and over will be required to wear seatbelts (where fitted). THIS IS THE LAW AND IT IS YOU WHO MAY BE FINED BY NOT COMPLYING.

14. PROPERTY. Luggage and personal effects are carried on or in our vehicles at the owners own risk.
GANGWAYS, AISLES, DOORWAYS AND EMERGENCY EXITS MUST NOT BE OBSTRUCTED.
All vehicles hired are subject to restrictions on carrying luggage for statuary safety reasons. The driver shall be the sole judge as to whether or not and to what extent passenger?s property may be carried.
The company will not accept liability for any damage or loss of property, which belongs to any passengers and is left on the vehicle unattended. Any articles of property found on the vehicle will be held at the Head Office for a period of 28 days and may be collected from there.
The company is not responsible for arranging the return of lost property.
The company's liability for loss and damage to property, however caused, is limited to £400 per bag, case or package with an overall limit of £800 (overall claim value) maximum per passenger (subject to £100 excess payable by the passenger). It is the responsibility of the hirer to ensure that items over this value are insured separately for loss and damage.

15. CHANGE OF VEHICLE. The company may provide a larger vehicle than the size hired at no additional cost. The company reserves the right to hire another coach operator to cover the hire.

16. BREAKDOWN/DELAY. The company gives advice on journey times in good faith, but does not guarantee the completion of the journey at a specified time AND WILL NOT be liable for inconvenience or loss caused by breakdown or delay.

17. COMPLAINTS. In the unlikely event of a complaint about the company's services, the hirer should endeavour to seek a satisfactory solution at the time by seeking assistance from the driver or company. If this is has not proved a satisfactory remedy, complaints should be submitted in writing and sent via recorded delivery within 14 days of the end of the hire. Please address complaints to: The Manager, Jumbo of Newport, 182 Rowan Way, Malpas, Newport, NP20 6JT. Complaints will be acknowledged within 14 days of receipt and the company will aim to resolve any complaint within 28 days of it being made.

18. RETENTION OF VEHICLE. Unless stated otherwise, in writing, it should not be assumed that any vehicle will not remain at the destination until time for the return journey.

19. ROUTE The route used, unless the hirer has advised the company (at the time of quotation) of a particular route or places to be passed en-route, which will be specified in the confirmation letter, will be at the discretion of the company and/or the driver.

20. ALCOHOL. Under NO CIRCUMSTANCES may alcoholic drinks be carried onto or consumed upon the vehicle WITHOUT the express permission of the company in writing.

21. SMOKING. For the safety and comfort of all passengers, ALL OUR VEHICLES ARE NON-SMOKING

22. CONFIRMATION. Normally written confirmation by the company is the only basis for the acceptance of hire or for subsequent alteration to its terms.

23. ENGLISH LAW. Bookings are only accepted in that Law of England shall apply to the contract arising from a booking being made and to the determination of the rights and liabilities of the respective parties and that no action or other proceedings shall be brought by either party in relation to such contract except in a court of competent jurisdiction in England.